Support Articles
This is where you will find all of our current support articles. If you are unable to find what you are looking for then please submit a support ticket from the link at the top of this page and we will try and help you.
Product Helpsheets
- FFB122 Mystery Case Files Collection - Ravenhearst (ESS793), Prime Suspects (ESS802) or Huntsville (REV134) activate as 60 minute evaluation
- ESS1045: Spirits & Demons - 5 Game Pack, Installation problem
- ESS677 Family Tree Legends, Registration fails “Waiting for server response”
- BLG064 - Mystic Legacy: The Great Ring
- ESS895 - TotalCAD 2D/3D Version 2
- ESS613 - Select Web Design Studio Second Edition
Frequently Asked Questions
- ★ Checking your Graphics Card compatibility
- ★ Download Remote Help tool for MAC
- ★ Download Remote Help tool for PC
- Online registration for other products - not available and not required
- My Netbook Screen Resolution is 1024x600, My software says it needs at least 1024x768
- How do I get the software onto my Netbook?
General Hidden Object Game Support
- Progress not saved for "Queen's Quest: Tower of Darkness!" in "Spirits & Demons - 5 Game Pack"
- I have upgraded to Windows 10 and the installer shows 'Installer already running'
- Screen Flickering
- I see no mouse pointer (cursor) when I start the game
- I installed the game but it's only a 60 minute trial?
- Dire Grove Sacred Grove "Access violation at 0x004489C8 (tried to write to 0x00090FFC)" error reported on starting the game