Support Articles
This is where you will find all of our current support articles. If you are unable to find what you are looking for then please submit a support ticket from the link at the top of this page and we will try and help you.
Product Helpsheets
- FFB122 Mystery Case Files Collection - Ravenhearst (ESS793), Prime Suspects (ESS802) or Huntsville (REV134) activate as 60 minute evaluation
- Theatre of War displays RUNTIME ERROR#3 (TRAP) and exits
- ESS1045: Spirits & Demons - 5 Game Pack, Installation problem
- ESS677 Family Tree Legends, Registration fails “Waiting for server response”
- FFB175 - Installation of Encyclopaedia Britannica 2014 Ultimate Edition stalls while attempting to install a TrueType font file (*.TTF)
- BLG064 - Mystic Legacy: The Great Ring
Frequently Asked Questions
General Hidden Object Game Support
- Progress not saved for "Queen's Quest: Tower of Darkness!" in "Spirits & Demons - 5 Game Pack"
- I have upgraded to Windows 10 and the installer shows 'Installer already running'
- Screen Flickering
- I see no mouse pointer (cursor) when I start the game
- I installed the game but it's only a 60 minute trial?
- Dire Grove Sacred Grove "Access violation at 0x004489C8 (tried to write to 0x00090FFC)" error reported on starting the game
The Simulation Collection
LegoLand
- Error Message 'This Version Is Not Compatible With The Version Of Windows You Are Running'.
- I am unable to complete Tutorial Level 4?
- When starting the game the logo displays, then I see a blank screen, or it drops back to the desktop?
- I get stuck in levels, even though I have done what the man says!?
- General LegoLand Support