To check what graphics card you have…
1. Hold down the Windows key on your keyboard and press R
2. Type in DXDIAG and click OK. If a question appears, click Yes, otherwise you should see a ‘DirectX Diagnostic Tool’ box.
If the name is Intel or SiS or VIA and the ‘Graphics’ line on the back of the box specifies it needs a certain amount of ‘MB’ then your graphics card is not compatible with the game
On a laptop PC there is no way around this, on a desktop PC you would need to contact the System Manufacturer or your local PC store for upgrade advice.
- If the name is Nvidia click here or if it says ATI click here to download the latest drivers for your graphics card.
- If after updating the drivers for your Nvidia or ATI card it has not resolved the problem, follow steps 1 and 2 (above) then click SAVE ALL INFORMATION then click SAVE. This will create a text file called DXDIAG.TXT and place it on your Windows desktop.
You need to attach the DXDIAG.TXT file to an e-mail and send it to us. Our email address is inside your paper inlay case. Please remember to include which game you have and a full description of the problem in the e-mail.