Please follow the instruction with the technician on the phone.
Choose to either download or run the 'focus_teamviewer.exe' file which is offered to you.
The very small utility will be installed onto your computer that will help us fix your problem by allowing them permission to see what's on your screen.
Once installed, let the technician know 'Your ID' and 'Password' which are displayed on your screen.
With additional permission we will use the secure connection to control your PC.
You can either stay on the phone with us whilst we work on your machine or you can hang up and sit back and watch us.
When we have finished we will disconnect from your computer. You will get a message stating that we have disconnected.
Once we have disconnected we will NO LONGER be able to re-connect without you running the program again and you providing us with a new password.
Once we have disconnected we will NO LONGER be able to see your screen or access your computer.
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