- Please follow the instruction with the technician on the phone.
- Choose to either download or run the 'focus_teamviewer.exe' file which is offered to you.
- The very small utility will be installed onto your computer that will help us fix your problem by allowing them permission to see what's on your screen.
- Once installed, let the technician know 'Your ID' and 'Password' which are displayed on your screen.
- With additional permission we will use the secure connection to control your PC.
- You can either stay on the phone with us whilst we work on your machine or you can hang up and sit back and watch us.
- When we have finished we will disconnect from your computer. You will get a message stating that we have disconnected.
- Once we have disconnected we will NO LONGER be able to re-connect without you running the program again and you providing us with a new password.
- Once we have disconnected we will NO LONGER be able to see your screen or access your computer.
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