Many problems with these games are associated with an under-powered video card, or out-of-date software (drivers) for that video card.
Before you contact the Support department it is recommended that you check that your video card is compatible and you update your video drivers.
Microsoft has put together a useful step-by-step guide which we suggest you follow.
This document relates to:
ESS993: Salvage, Excavation & Transport Simulator Pack
ESS994: Trawling, Fishing and WaterPark Sim Triple Pack
ESS1003: Tanker, Garbage & Truck Simulator Collection Pack
ESS1012: Farming, Agriculture and Woodcutter Triple Pack